Support Agreement

 After an initial period of pay by the hour, it is recommended to move to a small business support agreement.

A small business support agreement improves the relationship of Ri-tech Computing Services and your business by improving record keeping, providing timely onsite service for any computer issues and reducing your yearly IT support cost by giving you an easy to pay monthly fee. Knowing what your yearly IT support costs are in advance greatly improves your cash flow, budgeting and long term forecast.

Take advantage of the consistency of a support agreement with set hours for desktop IT support and local area network (LAN) maintenance. With a support agreement you get service at a set time on a regular basis.

Regular onsite service and support provides benefits such as:

  • Consistency
  • Planning
  • Common Platform
  • IT budget improving cash flow
Cost per Year

Platinum- For Businesses of 10 staff or greater                                                   (Includes Silver SLA If Utopiia has been      installed)

  • Priority Callout and Service
  • Unlimited Phone Support - Business Hours - (Mon - Fri : 8am - 5:30pm, Sat 8am - 12pm)
  • Unlimited Remote Support – Business Hours - (Mon - Fri : 8am - 5:30pm, Sat 8am - 12pm)
  • includes Ritech Data Management Services (if Utopiia Managed Small Business Server is used)
  • Server Monitoring – Weekly Check Backups, Check Software Updates
  • required for 2 or more servers

*Billed in advance at the start of each month

$400$4800

Gold - For businesses 9 staff or less                                                     (Includes Silver SLA If Utopiia has been installed)

  • Unlimited Phone Support - (Mon - Fri : 8am - 5:30pm, Sat 8am - 12pm)
  • Unlimited Remote Support - (Mon - Fri : 8am - 5:30pm, Sat 8am - 12pm)
  • Server Monitoring – Weekly Checkup of backups, Check Software Updates
  • valid for one server
  • includes Ritech Data Management Services (if Utopiia Managed Small Business Server is used)
  • includes Silver Support Agreement if Utopiia Managed Server is used.

*Billed in advance at the start of each month

$ 220$2640

Silver - Utopiia Small Business Server Support

  • Remote Server monitoring of Utopiia Managed Small Business Server
  • Remote updating and maintenance of Utopiia Small Business Server
  • Daily email's sent to Ritech Computing Services detailing your server status
  • First year of licence and support is included in Utopiia Managed Server Installation fee
  • Compulsory for Utopiia Managed Small Business Server

*Billed quarterly in advance                                                    ** All Prices include GST

$97.50/Quarter$390/Year
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