Support Level Agreements

Cost per Month

Cost per Year

Platinum – For Businesses of 10 staff or greater
(Includes Silver SLA If Utopiia has been installed)

Priority Callout and Service
Unlimited Phone Support – Business Hours – (Mon – Fri : 8am – 5:30pm)
Unlimited Remote Support – Business Hours – (Mon – Fri : 8am – 5:30pm)
includes Ritech Data Management Services (if Utopiia Managed Small Business Server is used)
Server Monitoring – Weekly Check Backups, Check Software Updates
required for 2 or more servers

*Billed in advance at the start of each month

$400

$4800

Gold – For businesses 9 staff or less
(Includes Silver SLA If Utopiia has been installed)

Unlimited Phone Support – (Mon – Fri : 8am – 5:30pm)
Unlimited Remote Support – (Mon – Fri : 8am – 5:30pm)
Server Monitoring – Weekly Checkup of backups, Check Software Updates
valid for one server
includes Ritech Data Management Services (if Utopiia Managed Small Business Server is used)
includes Silver Support Agreement if Utopiia Managed Server is used.

*Billed in advance at the start of each month

$ 220

$2640

Silver – Utopiia Small Business Server Support

Remote Server monitoring of Utopiia Managed Small Business Server
Remote updating and maintenance of Utopiia Small Business Server
Daily email’s sent to Ritech Computing Services detailing your server status
First year of licence and support is included in Utopiia Managed Server Installation fee
Compulsory for Utopiia Managed Small Business Server

*Billed quarterly in advance
** All Prices include GST

$97.50/Quarter

$390/Year