Support Level Agreements

Support Level Agreements Cost per Month Cost per Year
Platinum – For Businesses of 10 staff or greater
(Includes Silver SLA If Utopiia has been installed)

  • Priority Callout and Service
  • Unlimited Phone Support – Business Hours – (Mon – Fri : 8am – 5:30pm)
  • Unlimited Remote Support – Business Hours – (Mon – Fri : 8am – 5:30pm)
  • includes Ritech Data Management Services (if Utopiia Managed Small Business Server is used)
  • Server Monitoring – Weekly Check Backups, Check Software Updates
  • required for 2 or more servers

*Billed in advance at the start of each month

$400 $4800
Gold – For businesses 9 staff or less
(Includes Silver SLA If Utopiia has been installed)

  • Unlimited Phone Support – (Mon – Fri : 8am – 5:30pm)
  • Unlimited Remote Support – (Mon – Fri : 8am – 5:30pm)
  • Server Monitoring – Weekly Checkup of backups, Check Software Updates
  • valid for one server
  • includes Ritech Data Management Services (if Utopiia Managed Small Business Server is used)
  • includes Silver Support Agreement if Utopiia Managed Server is used.

*Billed in advance at the start of each month

$ 220 $2640
Silver – Utopiia Small Business Server Support

  • Remote Server monitoring of Utopiia Managed Small Business Server
  • Remote updating and maintenance of Utopiia Small Business Server
  • Daily email’s sent to Ritech Computing Services detailing your server status
  • First year of licence and support is included in Utopiia Managed Server Installation fee
  • Compulsory for Utopiia Managed Small Business Server

*Billed quarterly in advance
** All Prices include GST

$97.50/Quarter $390/Year

 

 

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